TAKING WILDLIFE SERIOUSLY

I can say firmly that wildlife management is one of the most challenging assignments in aviation. After serving the industry for a very long time, I learned the easy and the hard way one thing. We should not underestimate animal hazards. For the public and those who are unrelated to airport operations the subjects of ‘bird control’ and ‘animal strike’ …

IS THE NEW NORM ABNORMAL?

Henry Ford once said: “Quality means doing it right when no one is looking”. I would also add that to anticipate and provide what people want is the best in customer care!! People who care about their clients would be familiar with these principles. Unfortunately, for the aviation industry, the current climate is rather unpleasant. In regard to services, passenger …