Legal
Privacy Policy
Last updated: August 2026
Airport Bureau respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, book a call or enquire about our training, advisory and professional development services.
1. Who we are
Airport Bureau is an international aviation advisory and professional development organisation providing leadership development, training, operational advisory, reviews, coaching and related aviation services.
For questions about this Privacy Policy or how we handle your personal information, please contact:
Airport Bureau
Email: nikos@airportbureau.com
2. Information we collect
We may collect personal information that you provide directly to us, including:
Your name
Email address
Telephone number
Organisation and job role, where provided
The training programme or service you are interested in
Information contained within an enquiry or message
Information you provide when booking a call or meeting
Information provided during subsequent correspondence with Airport Bureau
Our website and the services used to operate it may also collect limited technical information relating to your visit, such as your device, browser and website usage.
3. How we collect your information
We may collect personal information when you:
Submit an enquiry through our website
Contact Airport Bureau by email
Book a call or meeting through Calendly
Enquire about a training programme or advisory service
Become a client, participant or professional contact
Otherwise communicate with Airport Bureau
4. How we use your information
We may use your personal information to:
Respond to enquiries
Provide information about our training programmes and services
Arrange introductory calls and meetings
Manage bookings and communications
Provide services requested by you or your organisation
Manage our relationships with clients, course participants and professional contacts
Maintain appropriate business records
Improve our services and website
Meet legal, regulatory and administrative requirements
We only process personal information where we have an appropriate lawful basis.
Depending on the circumstances, this may include your consent, taking steps before entering into or performing a contract, complying with a legal obligation, or pursuing our legitimate business interests.
5. Contact forms and email
When you submit an enquiry through our website, we may collect your name, email address, telephone number, area of interest and any information included in your message.
We use this information to understand and respond to your enquiry and, where appropriate, discuss Airport Bureau's services with you.
Airport Bureau uses Microsoft 365 and Outlook for business email and communications. Information you send to us by email, or which is delivered to us following an online enquiry, may therefore be processed and stored using Microsoft's services.
Microsoft provides information about its processing, storage, retention and security of personal data in its privacy documentation. (Microsoft)
6. Booking a call through Calendly
Airport Bureau uses Calendly to allow visitors to arrange introductory calls and meetings.
If you book a call, information such as your name, email address and any other information you provide during the booking process may be processed through Calendly.
Calendly states that when its customers use the service to collect information to schedule meetings, Calendly acts as a processor on behalf of that customer. Calendly may process information outside the United Kingdom and describes the safeguards it uses for international transfers in its privacy documentation. (Calendly.com)
7. Who we share information with
Airport Bureau does not sell your personal information.
We may share or process personal information through trusted service providers where necessary to operate our business and provide our services.
These may include:
Microsoft 365 and Outlook for email and business communications
Calendly for meeting and call scheduling
Website hosting and website infrastructure providers
Professional advisers or other service providers where reasonably necessary
We may also disclose information where required by law, regulation or a competent authority, or where necessary to establish, exercise or defend legal rights.
8. International transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we rely on the safeguards provided under applicable data protection law and by the relevant service providers.
For example, Calendly states that UK personal data may be processed in the United States or other jurisdictions and identifies mechanisms including the UK Extension to the EU-US Data Privacy Framework and contractual safeguards. (Calendly.com)
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period will depend on the nature of the information, our relationship with you and any applicable legal, accounting or regulatory requirements.
When information is no longer reasonably required, we will delete or securely dispose of it where appropriate.
10. Marketing communications
Where permitted by law, we may occasionally contact existing clients, professional contacts or people who have expressed an interest in Airport Bureau about relevant training programmes, services, publications or aviation-related activities.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe facility where one is provided.
11. Cookies and website technology
Our website may use cookies and similar technologies required for the website to function and, where applicable, to understand how visitors interact with the website.
Where consent is legally required for non-essential cookies or similar technologies, these should not be activated until the appropriate consent has been obtained.
You can also control certain cookies through your browser settings.
12. Your data protection rights
Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain personal information
Withdraw consent where we rely upon consent
These rights do not apply in every circumstance.
To exercise a data protection right or ask a question about your information, contact nikos@airportbureau.com.
You also have the right to raise concerns with the UK's data protection regulator, the Information Commissioner's Office.
Information Commissioner's Office
13. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no internet-based service or electronic storage system can guarantee absolute security.
14. Third-party websites
Our website may contain links to third-party websites and services.
Airport Bureau is not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy information before providing personal information to third parties.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology providers or legal requirements.
The latest version will be published on this page together with the date it was last updated.
16. Contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:
Airport Bureau
Email: nikos@airportbureau.com
Last updated: August 2026
One thing I would not publish inaccurately: we still haven't established the legal entity behind Airport Bureau. Once you know whether it's Nikolas Koukos trading as Airport Bureau, Airport Bureau Ltd, etc., change section 1 to the precise legal identity. That's important because the ICO expects the privacy information to identify the organisation/data controller and give its contact details. (ICO)